You will not do anything that affects the integrity or security of the website or causes or may cause harm, detriment or unreasonable inconvenience to other users of the website or any person or entity otherwise connected with us.
Use of our website is permitted for private non-commercial purposes only.
You will not gather, extract, download, reproduce and/or display on any other website or other online service or otherwise, any material on or from the website, including but not limited to information relating to compensation services whether or not by the use of spiders, data mining, trawling or other 'screen scraping' software or system used to extract data;
We will determine whether there has been a breach of these terms and conditions through your use of the website. If a breach of these terms and conditions has occurred we may take such action as we deem appropriate including denying you access to the website, bringing legal proceedings against you and disclosing such information to such legal or regulatory bodies as we feel appropriate.
Comparecompensationclaims.com, 109 Bankhouse Road, Nelson, Lancashire BB9 7RB, our business is in providing information on compensation claims from solicitors/claim specialists, and compare their services with other companies, highlighting their offers, services, location, and ratings (ratings given by customers).
It is your responsibility to ensure that all information you supply to us or enter onto the website is complete and accurate.
You will need to answer a number of questions on the website in order to compare any service. These questions are designed to ensure that we and all relevant service providers have all of the information necessary to provide you with appropriate and timely information relating to the products and/or services in which you are interested.
If you fail to provide complete and accurate information as requested this may lead to any compensation claim being invalidated or you being required to pay additional costs.
We provide a comprehensive online compensation claims search engine, designed to save you time and provide compensation packages to suit individuals. Not only will we endeavour to find you the most competitive compensation services but also provide you with the information required to make an informed choice on which solicitor/claim specialist suits you. We will ask some questions to help source the right compensation packages, you will then need to make your own choice about how to proceed.
After completing an application online via our website, you agree that you will receive an initial email/text message from us. This email/text message will confirm you have used our website and that your claim is being dealt with and thanking you for using our services and making a claim. You cannot opt out of receiving this email/text message. You have until the signing of the solicitor/claim specialist declaration form, to opt out of the claim, otherwise the instructed solicitor/claim specialist will act on your behalf.
We are NOT charging any Referral fees after 1st of April 2013.
We aim to provide a high level of service to all our customers but occasionally mistakes happen, when this occurs we will do everything to help you and make things right.
If you have a complaint about our service, or a solicitor/claim specialist, please contact us first by email and if after emailing us you are still not happy please write to our Services at the address shown below. For the purposes of handling complaints our working day is 9am to 5pm Monday to Friday, not including Bank Holidays or other public holidays.
Please email us at customerservicecomparecompensationclaims.com and we will attempt to resolve your complaint within 48 hours. If we are unable to resolve your complaint, we will agree the next steps with you.
Please address your letter to:
Compare Compensation Claims
109 Bankhouse Road
Lancashire BB9 7RB.
Please include your name and address, a contact telephone number, your reference number and details of why you are unhappy. This will help us to respond to you as quickly as possible. If we do not have enough information to investigate your complaint we will contact you to ask you for further details.
If we are unable to resolve your complaint by the close of business the next working day, we will send a written acknowledgement of your complaint to you within 5 working days of its receipt.
Within four weeks of receiving your complaint we will send you either a final response or a letter explaining why we are not yet in a position to resolve your complaint and advising you of when we will be contacting you again.
If you have a complaint about a product or service that you received/purchased after having accessed it via Compare Compensation Claims.com:
If your complaint is regarding a product or service that you have received/purchased via the website, then you should complain directly to the relevant product provider responsible for supplying the product or service about which you wish to complain. We cannot accept liability for errors made by the product or service provider or any intermediary or answer complaints on their behalf. In these circumstances we recommend that you visit the website of the product/service provider and follow their complaints procedure.
If the information has been incorrectly entered by our technology it is your responsibility to identify the mistake and, as such, we exclude, all our liability which by law we can exclude, in respect of all losses you may incur. We accept no responsibility, or any liability whatsoever, for the terms applying to a contract entered into with any provider or for any problems or complaints that may arise from your dealings with the selected provider.
Accessing Our Website
Access to our website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our website without notice. We will not be liable if, for any reason, our website is unavailable at any time or for any period.
From time to time, we may restrict access to some parts of our website, or our entire website, to users who have registered with us.
You are responsible for making all arrangements necessary for you to have access to our website. You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms, and that they comply with them.
We have taken every reasonable step to make sure the information contained in this website is accurate and up-to-date. However, we can accept no liability for any errors or omissions. We reserve the right to add, amend or delete information from this site at any time.
Whilst we take every reasonable step to counteract viruses and other things with contaminating or destructive properties, we can give no warranty that this site and its content are free from viruses or anything else that has such contaminating or destructive properties.
Third Party Websites
The website may contain links to websites operated by third parties. Some of these websites will carry our branding and therefore be exclusive for the use of our customers. The operation and content of those websites shall be determined by the organisation which controls the website and this will be governed by separate terms and conditions. Links are provided for convenience only and inclusion of any links should not be taken to imply endorsement in any way of the site to which it links. We accept no responsibility or liability for the contents of any other website.
The website provides access to a number of services and products. These services and products are the responsibility of the individual product providers and we strongly recommend that prior to concluding any transactions with a product provider you take the following steps:
Read and ensure you understand the terms and conditions applicable to any proposed transaction as these may differ from our terms and conditions.
Where necessary to clarify or check your understanding seek independent advice particularly where the proposed transaction is of significant financial value or is necessary to mitigate a significant risk in the case of insurance.
Ensure that you are aware of the product provider's full details and any regulatory body (for example the Financial Services Authority) that is responsible for their conduct.
Please note this website is for non-commercial, personal use only (which means for use by an individual or for a business to source their own services and products). We reserve the right to take legal action against any person or company who uses our website and/or services for commercial use or in any other unauthorised manner. This includes (but is not limited to) breach of copyright, processing multiple quotes for other customers or companies, and other companies checking their services against those presented on this website.
Intellectual Property Rights
Logos, trademarks, service marks and domain names and all related intellectual property rights, of the companies whose sites we search in providing the service, belong to those companies, and you may not reproduce them without their prior written consent. Except for them, all intellectual property rights including, without limitation, all logos, trademarks, service marks, domain names, database rights, rights in design, rights in know-how, patents and rights in inventions (in all cases whether registered or unregistered and including all rights to apply for registration)
Relying On Information Provided
Commentary and other materials posted on our website are not intended to amount to advice on which reliance should be placed. Please seek expert advice instead of relying on our information. It is there for guideline only. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our website, or by anyone who may be informed of any of its contents.
Viruses, Hacking and Other Offences
You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website.
You must not attack our website via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.
In the event of such a breach, your right to use our website will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it.
Amendments To Our Terms
We reserve the right to amend our terms and conditions at any time without notice. We will to our best endeavours inform you of any amendments to our terms and conditions prior to those amendments becoming effective or as soon as possible after they have become effective. The amended terms will be effective from the date they are posted on our website. As these Terms and conditions may be amended from time to time, you should check them whenever you visit this Website. Your continued use of this Website will constitute your acceptance of the amended Terms and conditions.
The copyright in the material contained in this Web Site belongs to comparecompensationclaims.com. Any private individual may print off a copy of any part of this material for their own personal use, subject to the following conditions:
- the material may not be used for any commercial purposes;
- the copy must retain any copyright or other intellectual property notices contained in the original material;
- the technology or processes utilised by or described in this Web Site may be subject to other intellectual property rights reserved brickweb.com Limited ;
- images on this Web Site are protected by copyright and may not be reproduced or appropriated in any manner without the written permission of their respective owner(s);
- Logos, trademarks or service marks appearing on the site shall not be printed off or copied, except as part of the text of which they form part.
We may disclose your personal information or access your account if required to do so by law, any court, the Financial Services Authority, the Office of Fair Trading or any other applicable regulatory, compliance, Governmental or law enforcement agency.
You are only permitted to access and use this Website for your personal, non-commercial purposes, meaning this Website may only be accessed and used directly by a private individual or by a business to seek a services/products directly for that individual or business and on their own behalf. Access to and use of this Website other than for your personal, non-commercial purposes is strictly prohibited.
You are not permitted to use this Website:
- In any unlawful, fraudulent or commercial manner.
- To harm, threaten, abuse, embarrass, defame, libel, intimidate or harass another person, or in a way that invades another person's privacy or is obscene, offensive, hateful, indecent, inappropriate, objectionable, unacceptable, discriminatory or damaging as determined by us.
- To create, check, confirm, update, modify or amend your own or another person's databases, records or directories.
- To tamper with, modify, reverse engineer or amend any part of this Website.
- In a way that interferes with, disrupts or imposes an unreasonable or disproportionately large burden on our communications and technical systems as determined by us.
- Using any automated software, process, program, robot, web crawler, spider, data mining, trawling or other 'screen scraping' software, process, program or system.
You may operate a link to this Website provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, as determined by us. You must not operate a link to this Website in such a way as to suggest or imply any form of association, approval or endorsement by us. We reserve the right to require you to remove any link to this Website at any time and to withdraw any linking permission.
The information on these pages is intended as a guide only. Whilst we endeavor to keep such information as up to date as possible, we make no claim as to its total accuracy or completeness. Information is liable to change, and such changes may not be mirrored in this site. Compare Compensation Claims do not accept liability for any loss or damage resulting from use of this site or reliance on its content.
External links lead to sites and pages over which we have no control, and which we cannot verify for accuracy or content. The inclusion of a link on this website should not be taken as an endorsement of the linked website, nor of the accuracy or quality of the information on such sites.
This website is provided for information only. It is not intended to replace a consultation with an appropriately qualified medical practitioner or advisor. Compare Compensation Claims cannot accept responsibility for any loss, damage or injury that arises from the use of this website.